Run a sync and what happens next

01 · Video

Feature walkthrough

02 · Why

When would I run one by hand?

After setting a configuration up, after changing a mapping, and any time something in the accounting system changed and you do not want to wait.

03 · How

Run one

1. Go to Settings → Integrations and press Sync Mappings on your connection.
2. Press the circular-arrow icon on the configuration you want.
3. Wait a few seconds.
4. To run every configuration on that connection, press Sync All instead.

04 · Expected result

The configuration reports what it did, on the row itself — for example Synced 29 records.

In the destination table, the records appear or update, and their INTEGRATION column shows Synced — see What a record's sync state means. The run is also listed on the table's Integration Logs tab and in the connection's Sync Status.

05 · Troubleshooting

Nothing happened and no count appeared

Check the pull switch is on, and that the connection is Connected rather than Degraded.

Fewer records than expected

A sync only writes fields you mapped, and it skips records it considers unchanged.

06 · Notes

Running a sync updates existing records rather than duplicating them

In our testing, syncing 29 QuickBooks customers into a table of 71 records left it at 71 — the matching records were updated in place.

Records only change where you mapped a field

Columns you left on skip keep whatever they had, which is why freshly synced records often show Not set in most columns.

07 · FAQ

Common questions