Checking integration health
Six figures across the top, and the full history below them. Two of the figures are worth more than the rest.
- A walkthrough video, then what each of the six figures counts
- Which of the four "last synced" surfaces you can trust
- Why a terrible success rate does not mean a broken integration
- Why "Next Sync: Manual only" is a fixable state, not an error
01 · Video
Feature walkthrough
02 · Why
Why do we have this?
It is the one screen that answers "is this working?" with numbers rather than a badge.
03 · How
Read the page
- Go to Settings → Integrations.
- Press
Sync Statuson the connection. - Read the six figures across the top, then the history below.
- Press
Force Syncto run everything now, orExport CSVto take the history away.
04 · Expected result
| Figure | What it counts |
|---|---|
| Last Sync | When anything last ran on this connection. |
| Next Sync | When the schedule will run again, or Manual only. |
| Total Syncs | Every run ever, in both directions. |
| Records Synced | Records processed across all of them. |
| Errors | Records that failed. |
| Success Rate | Runs that finished completely, as a share of all runs. |
05 · Troubleshooting
Success Rate looks terrible but everything works
It counts only runs marked Completed. Anything marked Partial counts against you, even a run whose own row says nothing failed. A workspace with a lot of Partial pushes can read at 8% and still be doing its job — check what the Partial rows actually say before worrying.
The health line says "Syncing normally" but the numbers are bad
They do not appear to be connected. We saw "Syncing normally" beside a success rate of 8% and 13 errors. Read the numbers, not the sentence.
Next Sync says Manual only
No configuration on this connection has ever been run by hand. See Run a sync and what happens next.
06 · Notes
Force Sync runs every configuration on the connection
The same as Sync All.
Export CSV takes the history away
For a spreadsheet, useful at month end.
07 · FAQ
Common questions
Yes — each run in the history shows Inbound or Outbound.
The INTEGRATION column on the table. See What a record's sync state means.
Not on this page. Check it periodically, or put a notification step in the workflow that does the pushing.