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Your password and sign-in

In this article

An account that reaches your accounting system deserves a decent password, and a way to check nobody else is using it.

  • A walkthrough video, then the five steps
  • How to link Google as a second way in
  • Why two-factor authentication cannot be turned on yet
  • Why an organization switch can still require it

01 · Video

Feature walkthrough

Video · changing your password · 2:00

02 · Why

Why does it matter?

An account that reaches your accounting system deserves a decent password, and a way to check nobody else is using it.

03 · How

Change your password

  1. Go to Settings → Security.
  2. Under Change password, enter your current password.
  3. Enter the new one twice. It needs at least 8 characters, with uppercase, lowercase and numbers.
  4. Use the eye icon on any field to check what you typed.
  5. Press Change password.

To sign in with Google instead, press Link account next to Google in Linked Accounts.

04 · Expected result

Your password changes straight away. Your Google account, once linked, shows as connected and can be used on the sign-in page.

05 · Troubleshooting

It rejects my new password

The rules are the same as at sign-up, and they are reported one at a time. Use something with a capital, a lowercase letter and a number.

It rejects my current password

If you have only ever signed in with Google, you may not have a password at all. Use Forgot password? on the sign-in page to set one.

06 · Notes

07 · FAQ

Common questions

How do I turn on two-factor authentication?

You cannot yet. The product says so on the page, and it is being built.

Does changing my password sign me out everywhere?

Not on its own. To end other sessions, use Devices you are signed in on.

Can I sign in with Google and keep my password?

Yes. Linking Google adds a way in; it does not remove the password.