You can’t sign in
2 min readUpdated 8 Sep 2026
In this article
Five checks, in the order worth trying them. Most sign-in problems are one of the first two.
- What to try, in order
- Why signing up separately makes a second account
- The password rules, all of them at once
- Why two-factor authentication is never the reason
01 · How
Work through the checks
- Check the email. It must be the address the account was made with. If you were invited, that is the address the invitation went to.
- Reset the password. Use Forgot password? on the sign-in page. This clears up most cases, including "I always used Google and never had a password".
- Try Google. If your account is linked, Continue with Google works without a password.
- Check you accepted the invitation. Signing up separately creates a different account in a different organization. Find the invitation email and use its link instead.
- Ask an administrator whether you are still a member. Somebody removed from the organization can still sign in and will simply see nothing.
02 · Expected result
You reach the organization chooser, pick an organization and a workspace, and land in the app. See Signing in.
03 · Notes
Signing in but seeing nothing is a different problem
That means the account works and has no workspace — see Who can see which workspace.
Two-factor authentication cannot lock you out
It is not available in Merchaint yet, so it is never the reason.
04 · FAQ
Common questions
I never got the reset email.
Check spam. If it is still missing, the address may not have an account — ask a colleague to check the Members list.
Can somebody reset my password for me?
No. Reset it yourself from the sign-in page.
My colleague can sign in and I cannot, on the same company.
Have an Admin check you are on the Members list and not still pending.