merchaint · help
Contact supportOpen Merchaint

Create your account and start the trial

In this article

The sign-up form asks for a company name as well as your own, because the very first account has to create the organization your colleagues will later join.

  • A walkthrough video, then the seven steps
  • What the trial actually gives you
  • Why the password errors arrive one at a time
  • Why somebody who was invited must not use this form

01 · Video

Feature walkthrough

Video · signing up and getting to your first screen · 2:00

02 · Why

Why does it ask for a company name?

Merchaint is shared software: your colleagues will join the same organization and see the same data. So the very first account has to create that organization, which is why the sign-up form asks for a company name as well as your own. See Organizations and workspaces.

03 · How

Sign up

  1. Go to the Merchaint sign-in page and choose Start free trial.
  2. Fill in your first and last name.
  3. Use your work email. This is the address your colleagues will invite and mention, and you cannot change it yourself later.
  4. Enter your Organization name — your company name. This becomes the organization you own.
  5. Choose a password. It needs at least 8 characters, with an uppercase letter, a lowercase letter and a number.
  6. Tick to accept the Terms of Service and Privacy Policy.
  7. Press Start free trial.

You can use Continue with Google instead, which skips the password.

04 · Expected result

You are signed in and taken to a screen asking you to choose an organization and workspace. Yours will have one organization — the one you just named — and you can start straight away.

The trial gives you full access to every feature for 7 days, and lets you process up to 100 documents.

05 · Troubleshooting

Nothing happens when I press the button, and no error appears

Errors only show after you press it, and they appear under each field. Scroll up — the first problem is usually a blank name or the unticked terms box.

It says my email is invalid and it is not

The field wants a full address including the domain.

06 · Notes

No credit card is needed to start

And nothing is charged when the trial ends.

Your organization name can be changed later

In Settings — see Organization details. Your email address cannot; see Your profile.

07 · FAQ

Common questions

Can I sign up with Google?

Yes. It creates the account and organization the same way, without a password.

What happens after 7 days?

Your organization stays. To keep processing documents you set up billing — see Billing and your plan.

Someone already invited me. Do I sign up here?

No. Use the link in the invitation email instead, or you will create a second organization of your own.