merchaint · help
Contact supportOpen Merchaint

Finding your way around

In this article

Four parts to the sidebar, two counters that matter, and two keyboard shortcuts worth knowing on day one.

  • What is in each part of the sidebar
  • The two numbers that are the whole to-do list
  • Why the bell can be stuck at 99+ forever
  • Where your own settings are, as against the company’s

01 · How

The four parts

PartWhat is in it
My TaskAnything waiting for you — approvals, reviews and corrections. Shows a count.
DocumentsInbox for everything that arrived; Exceptions for what failed.
RecordsOne entry per module — your tables of data.
ConfigurationWorkflows, Schema Studio, Email Inboxes and Integrations.

Below those are Settings, an Invite team shortcut, and your own name.

02 · Expected result

The top of the sidebar shows your organization and your role in it — for example Merchaint, owner. Next to it, the workspace switcher shows which workspace you are in.

The bell at the top right shows things that have happened: approvals waiting for you, and summaries of jobs that have finished.

03 · Notes

Numbers on the sidebar are work waiting

A number next to My Task or Exceptions means there is something for a person to look at. Ctrl+B collapses the sidebar to icons and back; Ctrl+K is search from anywhere.

04 · FAQ

Common questions

What is My Task?

Everything assigned to you, of three kinds: approvals, reviews, and data corrections. See A record is stuck in review.

Where are settings for my own account rather than the company?

Settings → Profile and Settings → Security — see Your profile. Company settings are under Organization.

There is an item in Configuration I do not recognise.

Some areas are newer than this Help Centre. If it is not described here, it is not something you need on day one.