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How Merchaint reads different documents

In this article

A PDF made by accounting software already has its text inside it. A scan or a phone photo doesn't — it's a picture that has to be worked out. Merchaint handles both, and that's why results differ.

  • A walkthrough video, then why the same supplier can read differently month to month
  • What to expect from a software PDF, a scan and a phone photo
  • How to get better results from a scanner or a camera
  • FAQ

01 · Video

Feature walkthrough

Video · typed PDFs, scans and photos · 2:30

02 · Why

Why does the same supplier read differently each month?

Because the file is different. One month they send a proper PDF; the next it's a photo of a printout. Same document, very different starting point.

Why is there nothing to set?

Merchaint decides how to read each document from what the file actually contains. A file with real text in it gets read from that text — fast and exact. A file that is only a picture has to be worked out visually, which takes longer and depends on how clear the image is.

There is nothing to switch and nothing to get wrong.

03 · What it means for you

What you getWhat to expect
A PDF from a supplier's systemQuick and accurate. This is the ideal, and worth asking suppliers for.
A scanUsually fine, but worked out from the image. Quality matters.
A phone photoThe hardest. Shadows, angle and focus all affect it. Check the numbers.

Getting better results

  • Ask suppliers for PDFs from their system where you can.
  • Scanning: straight, flat, good light, 300 dpi or better.
  • Photographing: fill the frame with the page, no shadows or glare, hold the camera square.

04 · FAQ

Why is my scan slower than my PDF?

Working out a picture takes more effort than reading text that is already there.

Will a photo work?

Usually — but check the numbers. A flat, well-lit, square-on photo works far better than a dim one taken at an angle.

Common questions

Everything from our scanner reads badly. What now?

Turn up the resolution, and scan in black and white or greyscale rather than poor-quality colour.