Why isn't this record reconciled?

01 · Why

Why you'd use this

An invoice stays open when a field it is compared on is unresolved, outside tolerance, or not matching any candidate on the other side. Every open record carries the reason — read it before changing any rules.

02 · How

1. Open the record and read the match reason.
2. If a field is unresolved, the cause is a lookup, not matching.
3. If it is outside tolerance, check whether the difference is real before widening anything.
4. If there is no candidate at all, the mapping rules are the place to look.