Contact support
If a guide did not answer your question, tell us what you were trying to do and which record it concerns — that is usually enough for us to reproduce it.
First
Six checks explain most problems, and the first one — the workspace switcher at the top of the screen — explains more of them than the other five together. Before you contact support walks through all six.
What to include
- Which workspace, by name.
- Which record or document, by its number or file name.
- What you expected, and what happened instead.
- When it happened, roughly.
- A screenshotof the screen showing the problem, including any error message in full. Merchaint’s messages are specific, and copying one exactly is often the whole answer.
- What you already tried. It saves being asked to do it again.
Where to send it
Merchaint does not yet publish a support address inside the application. Until it does, send the above to whoever administers your organization — the Owner, on Settings → Members — who can raise it with us. Three things can only be done that way in any case: changing your own email address, transferring ownership of an organization, and anything that needs two-factor authentication.